If I were asked to describe our team's professional purpose then here are some words from our CIO Steve Hodgkinson:
"These days successful delivery of policy and service delivery reform, or 'transformation', relies on our ability to do useful things better using ICT.
We can and are doing it every day in DHHS.
Who is benefiting from this approach?
• The children who are more likely to retain connections with their siblings due to the changes implemented in the Integrated Client and Case Management System to reflect the Permanency legislation.
• The women and children who receive faster service responses because referrals arising from a visit by Victoria Police are processed more quickly in the Family Violence Referral (L17) system and allocated more accurately to service providers.
• The women and children at the most extreme risk of family violence who are better protected by the integrated services responses enabled by the Risk Assessment Management Panel Information Sharing System.
• The people who can more easily make an application for social housing via MyGov using the Housing Register Online Application system.
• The clients that will be safer because incidents affecting their welfare are reported and investigated more quickly using the Client Incident Management System.
• The women who receive a faster risk assessment and more informed case plan and service responses in a Support and Safety Hub because agency staff are supported by new CRM and Client Risk Assessment systems that can record client information and share it securely across multiple agencies and also by the new Central Information Point system that can pull together information on perpetrators from multiple agencies.
• Clients who are safer because the Disability Worker Exclusion Scheme, Quality of Support Review and Reportable Conduct Scheme systems improve screening processes for front-line department and agency staff.
• People with a disability who are better supported by companions because it is easier to register for a companion card using the Companion Card System.
• The seniors who have a more efficient user experience when applying for a card using the Seniors Card System.
• The patients and staff of health services, and departmental staff, that will be safer because incidents of harm and near misses will be reported more accurately and in a more time manner for investigation using the new Victorian Health Incident Management System and the new eDINMAR – Electronic Disease, Injury, Near miss and Accident Reporting system.
• The people who will receive more timely, convenient and secure personal hardship payments via stored value cards enabled by the new Personal Hardship Assistance Program system.
• The babies who will be less at risk because the Australian Perinatal and Mortality Audit Tool will enable more timely reporting and analysis of adverse events.
• The family services clients who will have more outcomes-oriented service reporting enabled by the new Outcomes Tracking Information System.
• Child Protection workers that are now more efficiently able to roster 24x7 shifts using the After Hours Child Protection Rostering System.
The important point is that each of these service outcomes could easily have been delayed, frustrated or not achieved at all if the enabling ICT project had not been completed successfully. Our capacity to actually deliver improved policy and service delivery outcomes is now reliant on our capacity to execute digital transformation (a.k.a. ICT projects). These projects are not the 'end' ... but they are the 'means to the end'."